• We require at least 48 hours’ notice for cancellations. If we do not receive sufficient notice, you will be charged the full price of your appointment
• Treat Cards are at the salons disgression, the ‘treat’ will be chosen by the company, it will either be a treatment or a product.
• Treat Cards are your responsibility, points cannot be added if the card is not produced at the time of payment.
• Lost cards are not our responsibility, we will replace your card, but all previous points will be lost.
• All new clients will be required to have a skin test for any treatment that requires one, a minimum of 48 hours before their appointment. This is a legal requirement and in your best interest.
• If you are not happy with any retail product you have purchased from our salon, please return it for an exchange
• We want to ensure that you receive the best service possible, and that our staff are fully equipped to deliver the highest standards. Therefore, we invest in our staff training on a continuous basis
All our Treatments and products are guaranteed therefore if you are dissatisfied with any area of your visit be assured, we will resolve it to your satisfaction providing we are notified within 7 days of your appointment.
We strive to seek every possible opportunity to find a solution to any misunderstanding resulting in a disappointment. A financial or partial refund will only be offered if all other avenues have been exhausted and are at the discretion of the salon owner.
We endeavour to restrict our price increases to once per year. However, we reserve the right to make any adjustments necessary due to unforeseen circumstances, outside of our control.
